Return and Refund Policy
1. How long do I have to return a product?
- You have a 30-day return period starting from the date of delivery.
2. Is there a restocking fee for returns?
- No, there no restocking fee for returns.
3. How long does it take to receive a refund?
- after we receive the returned item, we strive to process refunds promptly within 7 working days
4. Who pays for return shipping costs?
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Defective or incorrect items: We will cover the return shipping.
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Voluntary returns or exchanges: The customer is responsible for return shipping costs.
5. What do I do if I receive a damaged item?
- In the unfortunate event that you receive a damaged item upon delivery, please contact us at support@bowlift.com immediately. To expedite the return and refund process, provide clear photos of the damage.
6. How do I return an item?
- Download and print the Return Form.
- Complete the form and include it inside your return package.
- Please send your return to the following return address:
Calle Cruces de San Juan 47
Las Palmas de Gran Canaria
Las Palmas 35015
Spain
- Send the package by mail using a trackable shipping method of your choice.
- After posting your return, send the tracking code to our customer service at support@bowlift.com so we can track the shipment.
7. What is the extended return window for delivery delays?
- In case of delivery delays beyond our control, we will communicate the specific extended return window for your order. Rest assured, we'll keep you informed.
Shipping Policy
1. What locations do you ship to?
- We currently ship to the United Kingdom, the United States, and Australia
2. What are the shipping costs?
- We offer free shipping on all orders.
3. How soon are orders processed?
- Order processing starts on the day you place your order and typically takes 1–2 business days.
- Orders placed after the cut-off time (7:00 PM MST) will be processed the following business day.
- During peak periods, such as holidays or special sales events, processing times may be slightly extended, and we will keep you informed.
4. How long is shipping time?
- Once processed and dispatched, the estimated shipping time is 5–7 business days.
- The shipping time may vary depending on your location.
5. Can I track my order?
- Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number.
- Track the status of your order using our Track My Order page.
Payment Methods
1. What payment methods are accepted?
- BowLift accepts a variety of payment methods to ensure your convenience and security, including major credit and debit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay, and PayPal.
2. How is payment information secured?
- Your security is paramount to us. We employ industry-standard encryption and security measures to safeguard your sensitive information during the payment process.
3. Will I receive a billing or receipt confirmation?
- Yes, upon successful payment, you will promptly receive an email confirmation detailing your payment. If you require a formal invoice or receipt, please don't hesitate to contact us, and we will be delighted to provide one.
For further questions, contact us at:
Address: Calle Cruces de San Juan 47, Las Palmas de Gran Canaria Las Palmas 35015
Spain
Email: support@bowlift.com
Phone: +31 85 250 2119
Company name: YOULAN SOCIEDAD LIMITADA
Store name: Bowlift
Chamber of Commerce number:
VAT number:
Opening hours
Monday–Saturday: 9:00 AM–6:00 PM EST
Sunday: Closed
Public holidays: Closed
